Return Policy

Returns & Exchanges

At SouqLazim, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process within Qatar.

1. Eligibility for Returns

• Items must be returned within 3 days of delivery.
• Items must be in their original packaging, unused, and in the same condition as received.
• Proof of purchase (order confirmation or invoice) is required.
• Personal care items, opened electronics, and clearance items are not eligible for return unless defective.

2. How to Initiate a Return

To start a return, please contact our customer support team via WhatsApp or Email:

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method or as store credit, depending on your preference.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 24 hours of delivery). We will arrange for a replacement or full refund at no additional cost to you.